REFUND & CANCELLATION POLICY

1. 7-DAY MONEY-BACK GUARANTEE
2. If you purchase a subscription directly from the TOTEMVPN website, you are eligible for a full refund within 7 calendar days of your initial purchase.
3. Note: This guarantee applies to first-time purchases only per user (as determined by reasonable anti-fraud signals such as account email and payment method), to the extent permitted by applicable law. Abuse of this policy (e.g., creating multiple accounts for repeated refunds) may result in refund denial.
4. HOW TO REQUEST
5. Contact [email protected] within the 7-day window. Refunds are processed back to the original payment method.
6. EXCEPTIONS

• App Stores: We cannot refund purchases made via Apple App Store or Google Play. Please contact Apple/Google support directly.
• Cryptocurrency: Crypto payments are non-refundable due to technical limitations.

1. FRAUD & CHARGEBACKS
2. We take fraud seriously. If a chargeback is filed without prior contact, we reserve the right to suspend the account pending investigation. In cases of confirmed fraud, we may restrict future access to our services.